Refund policy

Return & Refund Policy

At Ashwear, your satisfaction is our top priority.
We ensure every product is packed with love, care, and quality — but if you ever face an issue, we’re here to help.

Return Eligibility

  • Returns are accepted only if the product is damaged, defective, or incorrect at the time of delivery.

  • To be eligible for a return, you must inform us within 48 hours of receiving your order.

The product must be unused, in its original packaging, and accompanied by proof of purchase (invoice/order ID).

Exchange Policy

    • If you receive a damaged or wrong product, we’ll replace it free of cost.

    • In some cases, you may be asked to share an unboxing video or photo for quality verification.

    • Exchanges are not applicable on personalized, hygiene, or sale items.

Refund Process

  • Once your return is received and inspected, we’ll notify you via email or WhatsApp.

Approved refunds will be processed within 5–7 business days to your original payment method.

Non-Returnable Items

  • Personalized or engraved jewellery

  • Free gifts, mystery boxes, or promotional items

  • Items purchased during clearance or special discount sales

For prepaid orders, if the parcel is returned back to us due to reasons such as:

  • Customer unavailable
  • Order not accepted
  • Incorrect/incomplete address
  • Failed delivery attempts
  • Customer refused delivery
  • Any other customer-side delivery issue

then the refund will be processed after deducting the basic shipping and return handling charges from the prepaid order amount.

The remaining balance amount will be refunded to the customer’s original payment method within 5–7 business days after the returned parcel is received and verified by our team.

Please note:

  • Shipping charges are non-refundable.
  • Return-to-origin (RTO) courier charges may also be deducted where applicable.
  • Customers are requested to ensure correct address and availability at the time of delivery to avoid such deductions.